Why children phone childline

This briefing gives basic statistics into why children and young people use the counselling service.

Key points:
- In 2006/07, 20,586 children and young people spoke to ChildLine about family relationship problems, representing 12 per cent of all calls. As well as the 20,586 callers, 22,704 children and young people rang to talk about another issue but also mentioned family relationship problems.
- In total, 43,290 children and young people spoke to ChildLine in 2006/07 about family relationship problems (either specifically or among other subjects), making it by far the most commonly discussed issue overall.
- In 2006/07, 4,215 children and young people in the sample spoke to ChildLine
about conflict between themselves and their parents. Some of these callers described very serious conflict. 18% talked about being physically abused and 12% said that they had been emotionally abused.
- Parents/carers abusing alcohol was an issue mentioned often by those who called ChildLine to talk about conflict between themselves and their parents.
- 395 children and young people in the sample spoke to ChildLine because they were worried about conflict between their parents. In some cases, they talked about violence between their parents that they had witnessed and found very distressing.
- ChildLine also received calls from young people (under the age of 18) who were struggling to cope with being a parent, with one in five of them being under the age of 15. Some were struggling so much they were concerned that they might smack or hit their child.